SHIPPING POLICY

Last updated: July 2026

We want getting your VELAQ to be simple. Below you’ll find our current shipping options, estimated delivery times and important delivery information.

AUSTRALIA

Standard Shipping

Orders under $100: $10 AUD
Orders over $100: Free
Estimated delivery: 2 to 8 business days

Express Shipping

$15 AUD
Estimated delivery: 1 to 4 business days

NEW ZEALAND

Standard Shipping

Orders under $100: $10 AUD
Orders over $100: Free
Estimated delivery: 3 to 9 business days

UNITED STATES

Standard Shipping

$11.50 AUD
Estimated delivery: 4 to 10 business days

ALL OTHER COUNTRIES

Shipping rates are calculated based on your destination.

Estimated delivery: 4 to 11 business days

ORDER PROCESSING

Orders are prepared and dispatched as quickly as possible. Once your order has been shipped, you will receive tracking information using the contact details provided at checkout.

Delivery times are estimates and may vary during busy periods, public holidays or due to delays outside our control.

CUSTOMS AND IMPORT FEES

International orders may be subject to customs duties, taxes or import fees imposed by the destination country.

These charges are not included in your VELAQ order or shipping cost and are the customer’s responsibility. We recommend checking your local customs requirements before placing an international order.

CHECK YOUR DELIVERY ADDRESS

Please check your delivery address carefully before completing your order.

VELAQ is not responsible for orders delivered incorrectly or lost because an incorrect or incomplete address was provided at checkout.

If you notice an error in your address before your order has been dispatched, please visit our Contact Us page as soon as possible. We cannot guarantee that an address can be changed once an order has been processed.

LATE ORDERS

If your order is taking longer than expected, please check the tracking information provided with your shipping confirmation.

Carrier delays can occasionally occur and may be outside VELAQ’s control.

If you need further help, please visit our Contact Us page.

LOST OR DAMAGED ORDERS

If your tracking shows an issue, or your order arrives damaged, please visit our Contact Us page with your order details and any relevant photos.

We will review the issue and help determine the appropriate next step.

QUESTIONS?

For any questions about shipping or delivery, please visit our Contact Us page.